Examples of our work

Automotive manufacturer had Customer Satisfaction ranking (CSI) in the lower 50% for Sales and Service experience versus other brands.

PSG Canada set up a comprehensive program of problem identification, solution development, communication, training, consulting and facilitation involving both the company head office as well as retailers across the country.

This multi-year ongoing initiative has delivered 15% improvement in the client's internal CSI and a 16 place improvement in industry ranking to #1 - comparing 30 brands.